Coronavirus - Following Government Guidance
Closing certain businesses and venues
Updated 27 March 2020
How are we adhering to Guidance?
If you proceed to book an engineer appointment we'll politely ask you if:
You or anyone in your home has been diagnosed with COVID-19?
You or anyone one at home or your place of work, has any of the symptoms of COVID-19 no matter how mild?
You or anyone at home or place of work is in the "At Risk" category of people who have been advised to Self Isolate in line with Government Guidelines?
You or anyone at home is in Self Isolation?
Please note if you have answered; YES to a question above we respectfully must exercise the right to refuse service to ensure our business adheres to Government Guidelines and minimise the spread of Coronavirus.
If you answered NO to all question above and have an appointment booked. Our engineer will also call and ask you on the day of your appointment and ask the same set of questions, in case anything has changed since you booked.
An Engineer will not arrive if they themselves are able to answer YES to any of the questions above and will cancel your appointment prior to arrival if this occurs.
On arrival Engineers we take reasonable precautions in order to respond to guidance and we respectfully ask our customers to adhere to the same guidance on arrival and for the duration of works:
Keeping to social distancing rules of 2 meters at all times
Reminding customers not to shake hands
Engineers will refuse to take refreshments or use the possessions of the property if offered
Engineers will wash hands and clean surfaces in line with government guidance
Wear single use gloves as required
Engineers may use an FP10 rated micro-biological full face respirator at their own discretion (please do not book an appointment if you are uncomfortable with an engineer wearing said respirator)